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Whether you have questions about our Roast-to-Cup process, wholesale partnerships, or need assistance with your subscription, we are here to help.
Frequently Asked Questions
How do you ensure peak freshness?
We roast every bag to order and ship it within 48 hours of roasting to ensure the peak flavor profile is delivered directly to your cup.
What is your shipping promise?
Our commitment is simple: we ship every order within 48 hours of roasting to guarantee that your coffee arrives at its freshest possible state.
Are your beans ethically sourced?
Absolutely. We maintain direct trade relationships with small farms worldwide, paying above fair-trade prices and personally visiting our partners.
How do I manage my coffee subscription?
Subscription management is handled through our secure dashboard. You can pause, adjust frequency, or cancel at any time with ease.
What is your return policy?
We offer a 30-day return window for any unopened, unused coffee bags. Please contact us to initiate a return for a full refund.
Can I purchase single-origin beans?
Yes, we offer flexible one-time purchases of our signature single-origin beans, including Ethiopian and Guatemalan varieties.